Shipping & Returns

WE SHIP WORLDWIDE. DIRECT TO YOUR DOOR.

Our warehouses are in Chicago, USA and in Liverpool, England.

Chicago handles/ships North American orders.

Liverpool handles/ships European orders.

Worldwide orders (outside of North America and Europe) are handled by both warehouses… whichever warehouse has the right stock and quickest shipping time to you will ship it.

Usual shipping costs are;

 3-5 days North America. UPS Ground ($29 USA, $79 Canada)

 Next Day UK. UPS Standard ($29 per guitar)

 2-3 days Europe. UPS Air ($29 per guitar)

Once we receive the completed guitars in, we do our best to set-up and ship each one within 1-3 business days. Please note that delays can sometimes occur due to large quantities of orders.

If you require a specific delivery service please contact us directly and we will do our best to work with you.

Still have a shipping question? Email us…

LOVE IT OR RETURN IT

If you’re not happy, we’re not happy.

If you receive your item and simply do not like it for any reason, you can return it for a full refund (less shipping and initial deposit price) within 30 days of receiving the guitar. Alternatively, you can choose to return the guitar for full store credit INCLUDING the initial deposit price. Store credit can be used here, or at Eastwood Guitars.

If the item is “not as advertised”, damaged or needs additional setup, we will refund, repair or replace at our expense, including shipping costs (UPS Ground only).

Between 30 – 120 days, if you wish to return your item, we will retain a 20% restocking fee from your refund amount. After that time we will entertain returns or exchanges on a case by case basis only.

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