FAQ

Got questions about how this works?

When will my credit card be charged?
Your card will be charged as soon as you checkout.

How much of a deposit is required?
Deposits range from $100-$300, depending on the final retail price of the instrument.

How do you determine the funding goal?
The funding goal is determined based on the minimum quantity of deposits required to go forward with product.

Will I be refunded if the project goal is not met?
Of course! You will receive a full refund if the project goal is not met within the funding period.

When do I pay the balance for the instrument?
Production schedules are 3-4 months from funding completion. Balance will be invoiced when the instrument is ready to ship to you.

Will I be able to cancel my pre-order if I need to?
Yes, projects are fully refundable until we commit to production with our manufacturing facilities (typically 7-10 days after funding closes). After that time, the pre-order deposit is non-refundable.
What if I do not like the item once I’ve received it?
If you do not like the item once you’ve received it – for any reason – you can return it for a full refund LESS your initial pledge amount, or you can return it for a full store credit INCLUDING the initial pledge amount.

 

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